At Posh Support Services, we are committed to delivering consistently high standards across our cleaning, hospitality, and SIA security staffing services. However, we also recognise that occasional issues may arise. When they do, we act quickly and professionally to resolve them.

Our service complaint procedure is designed to ensure that every concern is acknowledged, investigated, and addressed with transparency and urgency. Whether the issue is related to staff conduct, service delivery, or operational performance, we take all complaints seriously—no matter how small.

How to Raise a Complaint

You can make a complaint in one of the following ways:

• By Phone: Call our Client Support Line on 0333 5777 393

• By Email: Send your complaint to admin@poshsupportservices.co.uk

• Online: Use our Contact Form below

What Happens Next:

1. Acknowledgement: You’ll receive a confirmation of your complaint within 1 working day.

2. Investigation: A member of our management team will review the concern and speak to all relevant parties.

3. Response: We aim to provide a formal resolution or update within 3–5 working days, depending on the complexity of the issue.

4. Follow-Up: We carry out a satisfaction check and implement preventative measures where needed.

We believe that client feedback is essential to growth—and we use every complaint as an opportunity to improve.

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By bundling services—from commercial cleaning contractors in London to security,
reception and event cleaning services—clients cut administration time by 30 % and enjoy
predictable costs. As the best hospitality agency in London, we layer five‑star customer care onto every task, ensuring brand‑consistent experiences across your estate.