At Posh Support Services, we are committed to delivering consistently high standards across our cleaning, hospitality, and SIA security staffing services. However, we also recognise that occasional issues may arise. When they do, we act quickly and professionally to resolve them.

Our service complaint procedure is designed to ensure that every concern is acknowledged, investigated, and addressed with transparency and urgency. Whether the issue is related to staff conduct, service delivery, or operational performance, we take all complaints seriously, no matter how small

How to Raise a Complaint:

You can make a complaint in one of the following ways:

• By Phone: Call our Client Support Line on 0333 5777 393

• By Email: Send your complaint to admin@poshsupportservices.co.uk

• Online: Use our Contact Form and select “Service Complaint” in the subject

1. Acknowledgement: You’ll receive a confirmation of your complaint within 1 working day.

2. Investigation: A member of our management team will review the concern and speak to all relevant parties.

3. Response: We aim to provide a formal resolution or update within 3–5 working days, depending on the complexity of the issue.

4. Follow-Up: We carry out a satisfaction check and implement preventative measures where needed.

We believe that client feedback is essential to growth, and we use every complaint as an opportunity to improve.